Privacy Policy
Welcome to GIFTS LOOM. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our corporate gifting services.
By accessing or using the GIFTS LOOM website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you submit an enquiry, request a quotation, or contact us, we may collect:
- Full Name
- Company Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- GST Information (if applicable)
- Order Details
- Custom Branding Requirements
Non-Personal Information
We may automatically collect information such as:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Pages Visited
- Date & Time of Visit
- Referring Website
2. How We Use Your Information
We use your information to:
- Respond to enquiries and quotation requests
- Process and deliver orders
- Customize products according to your branding requirements
- Provide customer support
- Improve our products and website experience
- Send order updates and important notifications
- Share promotional offers, new product launches, and company updates (where permitted)
- Maintain legal and financial records
3. Corporate Branding Information
For customized corporate gifting orders, we may collect company logos, artwork, design files, and branding guidelines provided by clients.
These files are used solely for:
- Product customization
- Design approvals
- Printing and production
- Order fulfillment
We do not claim ownership of your branding assets.
4. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze visitor behavior
- Enhance browsing experience
- Measure marketing effectiveness
You may disable cookies through your browser settings, although some website features may not function properly.
5. Information Sharing
GIFTS LOOM does not sell, rent, or trade your personal information.
We may share information only with trusted third parties involved in delivering our services, including:
- Courier and logistics partners
- Payment processing providers
- Printing and production partners
- IT and website service providers
- Government authorities when legally required
All partners are expected to handle your information responsibly.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to safeguard your information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no internet-based transmission or storage system can be guaranteed to be completely secure.
7. Payment Information
Payments made through our website are processed using secure payment gateways.
GIFTS LOOM does not store complete debit card, credit card, banking, or UPI credentials on its servers.
8. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies before providing any personal information.
9. Marketing Communications
With your consent, we may send:
- Product updates
- Corporate gifting ideas
- Promotional offers
- Seasonal gift collections
- Company announcements
You may unsubscribe from marketing communications at any time using the unsubscribe option or by contacting us directly.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your data where legally permissible
- Withdraw consent for marketing communications
- Request information about how your data is processed
We will respond to legitimate requests within a reasonable timeframe.
11. Data Retention
We retain personal information only for as long as necessary to:
- Complete orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
After the applicable retention period, information is securely deleted or anonymized where appropriate.
12. Children’s Privacy
Our products and services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
GIFTS LOOM may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website features.
Any updates will be posted on this page along with the revised effective date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
GIFTS LOOM
Email: info@giftsloom.com
Website: www.giftsloom.com