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Refund & Returns Policy

HomeRefund & Returns Policy

At GIFTS LOOM, customer satisfaction is our priority. We strive to deliver premium-quality corporate gifts, customized merchandise, promotional products, and personalized gifting solutions. Since many of our products are custom-made according to customer specifications, our refund and return policy is designed to be transparent and fair.

1. Customized & Personalized Products

Most products offered by GIFTS LOOM are customized with company logos, names, artwork, or personalized designs.

Because these products are manufactured specifically for each order:

  • Customized or personalized products cannot be returned, exchanged, or refunded once production has started.
  • Customers are requested to carefully review and approve all artwork, spellings, colors, sizes, and product specifications before confirming the order.
  • GIFTS LOOM is not responsible for errors approved by the customer in the final design proof.

2. Non-Customized Products

Returns for non-customized products may be accepted under the following conditions:

  • The return request is submitted within 7 days of delivery.
  • The product is unused, unopened, and in its original packaging.
  • The item is in resalable condition with all accessories and documentation included.

Returned products that do not meet these conditions may not qualify for a refund or exchange.

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • Missing items from your order

Please notify our customer support team within 48 hours of receiving your shipment.

To process your request, please provide:

  • Order number
  • Photos or videos showing the issue
  • A brief description of the problem

After verification, GIFTS LOOM will, at its discretion:

  • Replace the affected product,
  • Repair the item (where applicable), or
  • Issue a refund if a replacement is not possible.

4. Order Cancellation

Orders may be cancelled only before production or customization begins.

Once artwork is approved and production has started:

  • The order cannot be cancelled.
  • No refund will be applicable.

If cancellation is approved before production, any applicable payment gateway charges, design charges, or administrative costs may be deducted before processing the refund.

5. Refund Process

Where a refund is approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing typically takes 7–10 business days after approval, depending on your bank or payment provider.
  • Shipping charges are generally non-refundable unless the error was caused by GIFTS LOOM.

6. Bulk & Corporate Orders

Bulk corporate orders are manufactured according to approved specifications.

Returns or refunds for bulk orders are accepted only if:

  • Products are significantly different from the approved specifications.
  • Manufacturing defects are verified by our quality team.
  • Incorrect products were delivered due to an error by GIFTS LOOM.

Minor variations in color, print placement, finish, or packaging may occur due to manufacturing processes and shall not be considered defects.

Once an order has been handed over to the shipping partner, delivery timelines are subject to courier operations.

GIFTS LOOM is not responsible for delays caused by:

  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Customs clearance
  • Courier service delays
  • Incorrect shipping information provided by the customer

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized products
  • Personalized gifts
  • Printed promotional merchandise
  • Products damaged due to misuse or improper handling
  • Clearance or special offer items (unless damaged or defective)
  • Gift cards or digital products (if applicable)

9. Quality Commitment

Every order undergoes quality inspection before dispatch. Our goal is to deliver products that meet your expectations in terms of quality, branding, and presentation.

If you experience any genuine issue with your order, our support team will work promptly to provide a fair and satisfactory resolution.

10. Contact Us

For refund, return, or replacement requests, please contact our customer support team with your order details.

GIFTS LOOM

  • Email: info@giftsloom.com
  • Phone: +917989234305

We appreciate your trust in GIFTS LOOM and THANK YOU for choosing us as your corporate gifting partner.